Terms and Conditions

WE AT MALVERN STUDIOS ARE DEDICATED TO PROVIDING FRIENDLY AND HELPFUL ADVISE TO HELP YOU CHOOSE THE RIGHT PRODUCT FOR YOUR HOME.  WE STRONGLY RECOMMEND YOU VISIT OUR SHOWROOM AND BROWSE OUR LARGE SELECTION OF LIGHTING, FURNITURE AND MIRRORS.  THERE ARE MANY MORE ON DISPLAY THAN SHOWN HERE.  IF, HOWEVER, YOU PREFER TO ORDER ONLINE PLEASE USE OUR SELECT AND COLLECT OPTION.

 

TERMS AND CONDITIONS FOR WEBSITE

  1. ALL PRICES QUOTED ARE SUBJECT TO VAT @ STANDARD RATE
  2. IN MOST INSTANCES ORDERS ARE COLLECTION FROM STORE ONLY. WE MAY BE ABLE TO OFFER DELIVERY (AT EXTRA COST) IN CERTAIN CASES WHERE ITEMS ARE LARGE OR HEAVY.
  3. YOU WILL BE CONTACTED BY EMAIL/TELEPHONE UPON RECEIPT OF YOUR ORDER, WHEN PAYMENT WILL BE FINALISED AND EXPECTED COLLECTION DATE AGREED.
  4. AN ORDER IS ACCEPTED ONCE PAYMENT HAS BEEN TAKEN FROM YOU BY MALVERN STUDIOS, BEFORE THIS POINT ORDERS MAY BE CANCELLED BY YOURSELVES.
  5. ANY DAMAGES MUST BE REPORTED WITHIN 2 DAYS OF RECEIVING GOODS. DAMAGED OR FAULTY ITEMS WILL BE REPLACE AS SOON AS POSSIBLE.
  6. WE WILL REFUND OR EXCHANGE UNWANTED ITEMS WITHIN 7 DAYS, PROVIDING THEY ARE RETURNED IN ORIGINAL PACKAGING AND ORIGINAL CONDITION, WITH A VALID RECEIPT. THIS DOES NOT INCLUDE SPECIAL ORDERS OR BESPOKE FITTINGS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.  IT IS THE CUSTOMERS RESPONSIBILITY TO RETURN ITEMS NOT REQUIRED.  A MIMIMUM CHARGE OF £5 WILL BE DEDUCTED FROM VALUE OF REFUNDED ITEMS TO COVER ADMINISTRATION COSTS.
  7. ALL DESCIPTIONS, MEASUREMENTS AND PRICES ARE ACCURATE TO THE BEST OF OUR KNOWLEDGE BUT MAY BE SUBJECT TO CHANGE.
  8. ALL ELECTRICAL ITEMS MUST BE INSTALLED BY A QUALIFIED ELECTRICIAN. ANY DAMAGE CAUSED BY INCORRECT FITTING WILL AFFECT THE PRODUCTS WARRANTY.  WE ARE NOT RESPONSIBLE FOR ANY CHARGES INCURED AS A RESULT OF A FAULTY FITTING.